Frequently Asked Questions

If your question is not answered below, please don't hesitate to contact us.

The Slipstream is our cycling shoe, compatible with an SPD cleat it's built to clip into a bike. It is intentionally designed, with indoor cycling classes in mind, to provide the support and stability on the spin bike, without sacrificing style.

The Latus is our studio shoe, which is designed for all other studio classes, such as bootcamp,, HIIT, tabata, etc. With a strapping system that's built to support lateral movements, and our patented TIEM Core technology, the Latus gives you the versatility to handle any workout off-the-bike.

The Slipstream is compatible with the SPD cleat - sold on our website - which will clip into almost every studio bike and outdoor bike. The SPD cleat is compatible with studios such as SoulCycle, CycleBar, Equinox, and many more. It will also work with many outdoor bikes as well. Just be sure to check that your pedal states that it is SPD compatible.

If you have a stationary bike at home or a personal bike you ride outdoors that is not compatible with SPD cleats, it is very simple to switch the type of pedals used so that you are able to clip in with our shoes.

The Slipstream is not compatible with a LOOK Delta cleat.

Our cycling shoes do not come with cleats. You may purchase them here.

We always recommend having someone at your cycling studio install your cleats for you. They will have some expertise on where to align the cleats and how tightly they need to be fastened. But if you are planning to install them yourself, see our blog post for some tips.

TIEM will accept returns that have been sent back within 30 days of delivery. For exchanges, TIEM will provide a return shipping label at no charge. For refunds, a $5 flat rate will be deducted from the refund amount to cover return shipping.

To be eligible for a refund, your item(s) must be unused, in its original packaging, and in the same condition that you received it. Please note, for the Slipstream: if you have installed an SPD cleat into your shoes, we cannot accept a return for any reason, even if the cleat is subsequently removed.

Click here to read more or to start your return/exchange.

Yes, we offer free exchanges within our 30 day return window.

Simply follow our returns process and you'll be prompted to provide the new size/color requested while processing your return.

Orders placed before 1 PM EST will ship same day. Orders placed after that point will ship the next business day.

We now ship to select countries around the world! View the list of available countries here.

The Slipstream's primary intended use is cycling. We do not recommend you run in the Slipstream. Cycling shoes are constructed with a rigid sole plate that is ideal for cycling, but not suitable for running (due to this lack of flexibility, we also discourage driving a car in the Slipstream). However, the shoes can be comfortably worn while off the bike to walk around a gym or for other low-intensity use.

The Latus is designed more specifically for your studio workout classes that entail movements like skaters, lunges, pivots, etc.

Although they can be worn for fitness classes with running components, we do not recommend using these shoes as your normal running shoes and running long distances. Running shoes are developed specifically with forward motion in mind, while the Latus is developed for more lateral movement.

You can purchase TIEM footwear online through our web store. Our shoes are also available at a number of boutique studios and shops across the country. Check out our list of retail stockists. Please keep in mind, these retail stockists only carry limited inventory, so we recommend calling to see what is available.

The Slipstream is currently only offered in women's sizing. It fits similarly to other athletic sneakers, but a snug fit is preferable for cycling. So our recommendation is generally to take a half size smaller than you would for a running or cross training sneaker.

The Latus fits true to size with an average width. It should fit like a traditional sneaker or cross training shoe and feel secure with a bit of room at the toes.

Our shoes are currently only offered in women's sizes, but the general fit is unisex. For men's sizing, you would typically want to size up 1 to 1.5 sizes from your men's size. (If you wear a 9.5 in men's, you should be able to fit into an 11 in women's sizing.)

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This is a question we get all the time! It is not pronounced like "time" or "team." It is pronounced tee-em. As if you're saying the letter T and M together. Thanks for checking!