You'll need your order number and shipping zip code to create your return. If you don't have your packing slip handy, just search your inbox for your TIEM order confirmation email to find your order number.
TIEM will accept returns that have been sent back within 30 days of delivery. Returned items must be unused, in their original packaging, and in the same condition in which they were received.
Please note: If you have installed an SPD cleat into your cycling shoes, your return may be denied (even if the cleat has subsequently been removed) as this damages the soleplate.
Items marked as "Final Sale" are ineligible for any form of return or exchange.
If you'd like to return your item(s) for a refund, there is a $5 return shipping charge deducted from the amount of the refund. You'll be provided with a return shipping label as you process your return on our portal.
Need a different size? No problem. Exchange your shoes for another pair at no cost using our returns portal.
Received TIEMs as a gift but not the color you were hoping for? All good, just start the return process above and we'll get you set up.
For orders outside of the United States, returns must be shipped back at the customer's expense. Exchanges are not available for international orders.