Returns and Shipping

Return Policy

TIEM will accept returns that have been sent back within 30 days of delivery.

To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it. Please note - If you have installed an SPD cleat into your shoes, we cannot accept a return for any reason, even if the cleat is subsequently removed. 

Instructions

To complete your return:

  1. Fill out the form included with your order and place in the box before shipping.
  2. Securely pack the item(s) you are returning in their original packaging.
  3. Ship the package back to us using the label included on the back of your packing slip (return label included for domestic orders only). Drop the package off at your local post office or give to your mailman. Processing your return and issuing a refund will take up to 10 business days from when we receive the package.

Contact us at help@tiemathletic.com if you have any questions at all when trying to process a return.

Exchanges

If you would like to exchange an item for a different size or color, please complete the return process outlined above and place a separate order for the new item.

Return Shipping

If desired, you may ship your return with an alternative carrier of your choice that offers insurance and tracking (at your cost). TIEM is not accountable for lost packages.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

If you haven’t received a refund within the established time frame, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@tiemathletic.com.  

Shipping

Orders placed before 1 PM EST, Monday thru Friday, will ship same day out of our warehouse in Massachusetts. All other orders will ship on the next business day.

Free shipping to the continental united states on all orders over $100.

TIEM currently ships to the following countries:

  • USA (free shipping and returns on domestic orders only)
  • Argentina
  • Australia
  • Canada - Order through our Canadian distributor to save on shipping/duties/taxes.
  • China
  • Denmark
  • France
  • Germany
  • Hong Kong
  • Indonesia
  • Malaysia
  • Mexico - Due to customs issues, we can no longer ship to Mexico. If you have access to a US shipping address, we are of course happy to ship your order to that location.
  • Netherlands (Holland)
  • Oman
  • Sweden
  • Switzerland
  • United Kingdom

If your country is not listed above and you would like to place an order, let us know!

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Size Chart

For cycling shoes, we generally recommend that you size down a half size from your normal sneaker size. 

US (W) UK EU cm
5 2.5 36 23.0
6 3.5 37 23.8
6.5 4 37.5 24.2
7 4.5 38 24.7
7.5 5 38.5 25.1
8 5.5 39 25.5
8.5 6 39.5 25.9
9 6.5 40 26.3
9.5 7 40.5 26.8
10 7.5 41 27.2
11 8.5 42 28.0
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