TIEM Coronavirus Impact and Response

Updated Monday, April 6th

Like all of you, we are managing the evolving reality of this pandemic each day. We will keep this page updated with any changes to our operations as we proceed.

Of course, the health and safety of our whole community (our staff, our wholesale studio partners, and you) is our number one priority. Each decision we make is guided by that, in accordance with any state or federal directives.

We hope all of you and your families are safe and well. And if a new pair of TIEMs will help you stay active, healthy, and happy during this time, we're going to do our best to continue to provide that.

15% off and free shipping extended

Take 15% off site-wide and get free standard shipping through Monday, May 4th 2020 (on domestic orders)

Enter promo code BEWELL at checkout

We are now offering 20% off site-wide to medical staff, nurses, and responders

Sign up for an ID.me account at checkout to verify your eligibility. Or head to ID.me to create your profile.

Order Fulfillment

The TIEM warehouse is currently open and shipping orders. Due to limited staffing and our team's compliance with all social distancing guidelines, please allow an extra 1-3 business days for delivery. We appreciate your patience.

Returns and Exchanges

To ensure their health and safety, our receiving department is handling returns on a delay. This will extend the processing time of your return or exchange beyond our usual standards. Please bear with us as we work to get to everything as soon as possible. For any questions about the status of your return or exchange, contact our customer service team.